How to place your order at U-CyTech
Orders can be placed online at www.ucytech.com, by e-mail or regular mail. We ship orders worldwide. In addition, you may purchase our products from local distributors in several countries.
To order online at www.ucytech.com, please create an account on the left side of the screen. Please note that our product prices do not include shipping costs, (import) taxes and duties and these costs are also not included in the listed total of online orders. Final prices will be provided by e-mail.
For orders by e-mail or regular mail, please contact us:
U-CyTech biosciences
Yalelaan 42
3584 CM Utrecht
The Netherlands
E-mail customer service: cs@ucytech.com
If you contact us and share your personal information, you would like to know how we handle your personal data. Please read our Privacy statement for more information on this.
The following information is required with each order:
- Purchase order number and date
- Buyer’s name and/or e-mail address
- Researcher’s name, phone number and/or e-mail address
- Catalogue number, description of product and quantity
- Delivery address (including zip code)
- Invoice address (if different from delivery address)
- Tax or IRS number (USA only)
- EORI number and confirmation of registration with the Customs Declaration Service (UK only)
- VAT number (for tax-exempt intra-community supply of goods in the European Union)
- FedEx account number (if available)
Prices & terms
Acceptance
All orders are subject to availability. Order acceptance and final prices will be sent by e-mail. Prices do not include shipping costs, VAT, state or import taxes and duties. If applicable, taxes and duties will be charged by FedEx. Click here for information about shipping.
Prices
Current prices are available on our website (www.ucytech.com) or by contacting our customer service (e-mail: cs@ucytech.com; phone: +31 85 073 1460). For an overview of our products including prices, please download here a price list.
A surcharge of 20.00 euro will be charged when an order does not exceed 150.00 euro.
Conditions of sale
All our deliveries and services are subject to the Delivery Terms of U-CyTech.
Payments
Invoices will be sent within 24 h after shipping of the order. Terms of payment are 30 days net from the invoice date. Customers may be asked to pay a proforma invoice in advance.
Payments have to be made by bank transfer. Please find the bank details below.
Checks are not accepted.
Bank details:
Bank Account Name: ABN-AMRO bank
Bank Postal Address:
PO Box 283
1000 EA Amsterdam
The Netherlands
Company: U-CYTECH B.V.
IBAN (International Bank Account Number): NL56ABNA 053 66 33 622
BIC (Bank Identifier Code) (Swift address): ABNA NL 2A
Bank Account Number: 053 66 33 622
Company VAT no. NL 807 640 566 B01
U-CyTech also accepts Visa and MasterCard for most countries. You may place credit card orders by e-mail or online in our webshop by ticking the checkbox 'Pay by Creditcard' when reviewing your order before submitting it.
For security reasons, we do not process your Visa or Mastercard payment ourselves. Therefore, we do not accept that you send us your card details. If you wish to pay by Visa or Mastercard, we will send you an e-mail with the invoice and a link to a secure website of PayByLink (Ingenico). You will be requested to follow this link to complete your credit card payment for your order. Upon receiving the confirmation of your payment, your order will be shipped.
Shipping & Delivery
Delivery of products
Products are shipped world wide by FedEx courier under FCA Incoterms. Most products are shipped at ambient temperature, and orders are processed daily. For European destinations shipping is usually Monday to Wednesday (next day delivery). For other destinations, shipping usually occurs on Monday, Tuesday and Friday (allow one to three working days for delivery). If your order is received before 10 a.m. Central European time on Friday, we aim to ship the products the following Monday.
Shipping costs
For orders over 1750 euro, shipping is free of charge. For orders below 1750 euro, shipping costs will be added to the invoice. Alternatively, if a FedEx account number is provided, these costs can be charged directly to that account.
Bulk quantities
Many of the items listed in this catalogue are available for bulk quantities at a reduced price. Please contact us for further information.
We also provide evaluation samples, reserve specific lots, and arrange release dates and shipping schedules. This ensures you receive the materials exactly when you need them.
Product use
Products supplied by U-CyTech are for Research Use Only. They may not to be used as drugs, food additives, cosmetics, household chemicals or agriculture products. Although certain products may be used for research in live animals, neither the animals or parts of animals used in such studies nor the resulting products may be used as food for humans or animals.
Limited Warranty
U-CyTech is committed to providing the highest level of quality and service. We warrant that, at the time of shipment, our products conform to the specifications outlined in the data sheets and are free from defects in materials and performance. If a product fails to meet these specifications, U-CyTech will replace the item at no additional charge or refund the full purchase price.